Contact Numbers

Tel: 0141 632 8883
Tel: 0141 632 1233
Fax: 0141 636 0654
NHS 24: 111 
   

Opening Hours

Mon: 08:30 - 17:30
Tue: 08:30 - 17:30
Wed: 08:30 - 17:30
Thu: 08:30 - 17:30
Fri: 08:30 - 17:30
   

Evening Surgery

Mon 17.30- 18.45
Tue 17.30 - 18.30
   

Complaints Procedure

At Waverley Park Medical Practice we make every effort to provide the best service possible to everyone who attends our practice.


If you have a complaint or concern about our service or any doctor or member of staff then please contact the Practice Manager in person, by telephone on 0141 632 8883 or by email on This email address is being protected from spambots. You need JavaScript enabled to view it. .  He will then ensure your concerns are dealt with promptly in line with the NHS complaints procedure below. 

 

NHS complaints procedure

You can make your complaint in person, by phone, by email or in writing.

Complaints should be made within 6 months from the date on which the matter of the complaint comes to the complainant's notice provided that this is no later than 12 months after the date on which the matter of the complaint occurred.

We have a two-stage complaints procedure.  We will always try to deal with your complaint quickly.  If however it is clear that the matter will need a detailed investigation, we will inform you and keep you updated on our progress.

 

Stage 1 - Early Resolution - 5 working days

We will always try to resolve your complaint quickly, within 5 working days if we can.

If you are dissatisfied with our response, you can ask us to consider your complaint at Stage 2.

 

Stage 2 - Investigation - 20 working days

We will look at your complaint at this stage if you are dissatisfied with our response at Stage 1.   We also look at some complaints immediately at this stage, if it is clear that they are complex, serious or high risk and require detailed investigation.

We will acknowledge your complaint within 3 working days.   A definitive response will then be provided to you within 20 working days following a detailed investigation of the points raised.

 

The Scottish Public Services Ombudsman (SPSO)

If you remain dissatisfied with our final decision on your complaint or with the way we have handled your complaint, you can ask the SPSO to consider it.

The details of how to contact the SPSO will be provided with our final decision.

 

Our complaints officer is Dr P M Newman.

NHS24